Payment Policy
In Clinic we accept Cash, Debit, Visa, and Master Card. Online sales can be paid using Visa or Mastercard and orders are processed directly by MNM without the use of a 3rd party online entity. This assures the highest security and assures your card will not be charged until your order has shipped.

Exchange Policy Notice
Did you know that most stores simply re-sell products returned by customers even if they do not have a permanent seal? We are a doctors clinic and to assure the efficacy of our products to our clients we have a restrictive return policy. Please familiarize yourself with our policies before purchasing our products. We use our remedies as medicines and cannot accept returns outside of our stated policy. This assures our clients receive a fully potent product with maximum effectiveness.

Exchange Policy
To protect the efficacy of our products we offer exchange on unopened items for the period of 7 days with receipt, services are non-refundable. Anything opened, or items without a permanent seal such as Shampoos, Lotions, Creams, Liquids etc. cannot be exchanged. Assume those items may not have a permanent seal before purchasing them. To assure potency, homeopathic and refrigerated items are non returnable. All items purchased below regular price (on sale) are considered final purchases. Please read labels fully before opening the product, we cannot be held responsible for conflicts with allergies or medical conditions. When in doubt consult a medical professional before opening or using the product.

Taste, Texture, Smell
Depending on the production batch many natural products will vary in taste, texture, colour, or smell. MNM uses products as natural medicines and makes no claims for taste, texture, or smell of the products. Even capsules can have a strong odour, therefore we cannot guarantee or take back an opened product due to the above mentioned issues.

Online Sales
Our online store was launched mainly for the convenience of our clients. Items sold in our physical location have full labels available, however items in the online store are meant to be sold to clients who have been prescribed the items by one of our Doctors or another Naturopathic Doctor. You should already know the label details of the product you are purchasing, and we will try whenever possible to show full manufacturers labels, however due to the rapid evolution of some products we cannot always guarantee the accuracy of the labels listed. If you decide to purchase an item from our online store it is your responsibility to check with your Naturopathic Doctor and/or the corresponding manufacturers website for contraindications etc. There is no refund once the product is opened. Unopened items sold online may be returned but will require a return authorization number and must be returned freight prepaid via Canada Post with the shipping date no later than 7 days from the receipt date of the original order. To obtain a return authorization please email shop@mnm.ca, the standard MNM Exchange Policy restrictions still apply, and shipping charges cannot be reimbursed. Due to the costs associated with packaging and handling a 15% restocking fee applies to all returned items. We reserve the right to reject a return if the item is not in "as new" condition or has a broken safety seal. Should this happen additional shipping charges to ship the product back would apply. Please familiarize yourself with our online sales policies before finalizing or placing your order. All online or mail order clients must agree to these terms before an order can be placed. Some Manufacturers may require you to be under the care of a Naturopathic Doctor before you can order their products, in such cases MNM has licensed Naturopathic Doctors available for a short phone or video consultation.

Late or Missed Appointment Fees
Once you have received your reminder call, or confirmed your appointment, the time allocated by your practitioner is exclusively reserved for you. We require two full business days (Monday-Friday) notification to Cancel or Rebook an appointment or a service charge will apply.

Service Terms
MNM has additional Policies which apply to each service provided. The terms are on the forms that are required before treatment begins. Our Forms, Fees, and Privacy information can be found at: forms.mnm.ca

Thank You for shopping at MNM

Shortlink: terms.mnm.ca